Patentcenter trouble tickets

These are critical problems, things that simply must get fixed in Patentcenter.  See also a list of Feature requests, things that would be nice, things that could be improved.  See also Good things about Patentcenter.  Please join the Patentcenter listserv.  See Patentcenter blog postings.

  1. CP1 – April 30, 2020 – CO – Web-based Form 85B loses initial capitalization for assignee city name (see article) – fixed May 12, 2020.
  2. CP2 – April 30, 2020 – CO – Web-based Form 85B fails to auto-load into USPTO system for front page of issued patent (see article).  This is Ideascale idea number 491.
  3. CP3 – April 23, 2020 – CO – Web-based forms render into IFW in color and gray scale (see article).  This is Ideascale idea number 493.
  4. CP4 – April 30, 2020 – CO – Corrected ADS loses things (see article) – example is Patentcenter submission 60013473
  5. CP5 – April 30, 2020 – CO – Corrected ADS fails to auto-load into USPTO systems (see article)
  6. CP6 – April 27, 2020 – CO – “Send email” button missing (see article).  This is Ideascale idea number 495.
  7. CP7 – April 26, 2020 – CO – Supplemental content fails to match PAIR (see article)
  8. CP8 – April 23, 2020 – CO – Reel number displayed wrong (see article) – fixed May 12, 2020.
  9. CP9 – April 23, 2020 – CO – EPO missing from priority claim drop-down menu (see article) – update July 2, 2020 we are told this will get fixed in a mid-July update to Patentcenter.
  10. CP10 – December 28, 2019 – CO – should say “fewer”, not “less”, for inventor count (see article).  This is Ideascale idea number 497.
  11. CP11 – April 30, 2020 – CO – The hourglass (the sort of wheel thingy) remains in view and keeps spinning long after the requested action has actually finished.  See article.  This is Ideascale idea number 499.
  12. CP12 – Search by attorney docket number needs to be just as easy as it is in Private PAIR.  This is Ideascale idea number 501.  See blog article.
  13. CP13 – May 3, 2020 – KK – Unable to file change of address for expired provisionals.  This is Ideascale idea number 503.
  14. CP14 – May 3, 2020 – KK – Receive “wrong page size” error when correctly sized page is uploaded.  This is Ideascale idea number 505.
  15. CP15 – May 3, 2020 – KK – Blank window when reviewing document that was uploaded as DOCX and converted by USPTO to PDF.  Also, conversion from DOCX to PDF creates issues with formatting of document (headers, footers, title, error messages shown in converted document).  This is Ideascale idea number 506.
  16. CP16 – May 4, 2020 – CO – application has a First Office Action Prediction in PAIR but there is no First Office Action Prediction in Patentcenter.  This is EBC trouble ticket number 1-690814254.  This is Ideascale idea number 507.
  17. CP17 – May 4, 2020 – CO – application has a class and subclass in PAIR but has no class or subclass in Patentcenter.  This is Ideascale idea number 508.
  18. CP18 – May 6, 2020 – KK – Continue button for accessing  Payment Window Status and Fees page is unselectable unless checkbox next to Statement by Small or Micro Entity of Delay Due to COVID-19 Outbreak is checked (to continue without checking this box, you have to click within already-populated Application Number and Patent Number boxes).  This is Ideascale idea number 509.
  19. CP19 – May 6, 2020 – KK – Pop-up windows (such as when selecting document types when uploading PDF documents to be split) are cut off/partially off-screen when viewing in an other-than-maximized window.  This is Ideascale idea number 510.
  20. CP20 – May 6, 2020 – KK – Fee payment process split among multiple pages.  It’s unclear from the first page that you can make additional selections for fee payment on the following page.  All available fee payment options should be presented on a single page.  This is Ideascale idea number 511.
  21. CP21 – May 6, 2020 – KK – Should be able to directly access Patent Center home page when selected from USPTO home page.  Currently, selecting Patentcenter from USPTO home page brings you to landing page with information about Patent Center, and you must then click a further “Patent Center” link.  This is Ideascale idea number 512.
  22. CP22.  May 9, 2020.  CO — It is impossible to do a follow-on filing in any 35-series (Hague Agreement) case.  See blog article.  July 1, 2020 update.  USPTO has now acknowledged this as a “known issue”.  See the known issues page.
  23. CP23.  May 11, 2020.  CO — Patentcenter wrongly says that every user is unable to access any customer number in Patent Center or in PAIR.  See blog article.  This is Ideascale idea number 513.
  24. CP24.  May 18, 2020.  CO — In the web-based issue fee payment form (85B), EFS-Web permits use of an umlaut in the city name for the assignee.  But Patentcenter pukes on an umlaut in the city name.  Patentcenter needs to be corrected so that it permits use of the same character set that EFS-Web permits.  This is Ideascale idea number 514.
  25. CP25. May 26, 2020. RB – PTO Form AIA 14 information is not automatically retrieved and populated into Patent Center when attempting to file a new patent application.  This is Ideascale idea number 516.
  26. CP26.  June 5, 2020.  CO — Patentcenter mishandles diacritical marks in PTO Form AIA 14.  See blog article.  This is Ideascale idea number 518.
  27. CP27.  June 8, 2020.  CO — Patentcenter converts a perfectly good PDF into a blank page in IFW.  See blog article.  This is Ideascale idea number 520.
  28. CP28.  January 2019.  CO — Patentcenter saves up any real or imagined defect in an uploaded file on the “upload documents” page, and only three screens later, on the “submit” page, only when the user clicks “submit”, does Patentcenter for the first time gripe about the real or imagined defect.  See blog article.  It turns out (July 1, 2020 meeting update) that USPTO considers this to be a feature rather than a bug.  USPTO is going to add a warning on the upload page so that the user will realize they are only postponing the inevitable and will eventually have to return to this page to provide a document description.
  29. CP29.  January 2019.  CO — Patentcenter pukes on a virgule signature that is fully compliant with 37 CFR § 1.4.  For example “/s/” complies with Rule 4, but Patentcenter pukes on it.  This was first reported to USPTO in Ideascale in January of 2019.
  30. CP30.  June 8, 2020.  CO — We e-file a new application in Patentcenter.  There should be 18 documents listed in IFW.  Instead there are only four documents listed in IFW.  You can look in Private PAIR or in Patentcenter, either place only four documents in IFW.  This is EBC ticket number 1-695641646.  They found the missing 14 documents.  But they loaded the drawings into Score twice!  I don’t know why they did that.  This is Ideascale idea number 521.
  31. CP31.  June 23, 2020.  CO — The default “outgoing correspondence” filter is three days since imaging, but quite often the USPTO clerks take four days after imaging a document to mail it.  This means that users will very predictably not be told about some eleven percent of their outgoing correspondence.  See blog article.  This is Ideascale idea number 523.
  32. CP32.  June 29, 2020.  CO — the Examiner lookup for an application needs to stop concealing the parenthetical title of the Examiner, and needs to stop making it impossible to copy the telephone number and other information from the pop-up screen.  See blog article.  This is Ideascale idea number 525.
  33. CP33.  July 5, 2020.  CO — “Sort by patent number” in the workbench does not work correctly.  See blog article.  This is EBC trouble ticket number 1-701563481.  This is Ideascale idea number 548.
  34. CP34.  July 8, 2020.  CO.  Wrong words used to describe what to do to e-file something.  It says “file another patent application” when that link is really for doing lots of things in addition to or instead of filing another patent application.  It says “new submission” when that link is really for filing a new patent application, not “submitting” something in a patent application.  It says “existing submissions” when that link is really for starting a new submission into an existing application”.  If you want “saved submissions” you might think they are to be found at “existing submissions” but that is not where they are.  You have to go on a treasure hunt and it turns out that “saved submissions” are hidden under “workbench”.  See blog article.
  35. CP35.  August 1, 2020.  CO.  The “signed-in” status in Patentcenter disappears abruptly and without notice, long before the end of the usual 30-minute forced logout.  See blog article.
  36. CP36.  August 3, 2020.  CO.  It is commonplace for Patentcenter to be “signed in” in one browser window and yet another browser window showing a Patentcenter page will be “signed out”.  It is weird to have Patentcenter be so inconsistent about the “signed-in” status across two or more open browser windows in the exact same browser.  See blog article.